Shipping
DELIVERY TIMES
We aim to process and dispatch all online orders within 48 hours. Once your order is ready to send you will
receive a confirmation email as well as a tracking number. Delivery times are
based on orders placed between Mondays-Fridays.
Orders placed on Saturday, Sundays and public holidays are processed on the following business day. Where a parcel is
returned to us because of incorrect or incomplete address details there will be
an additional postage charge of $6.95 applied to resend your parcel.
DOMESTIC SHIPPING
Domestic shipping costs are calculated at checkout.
You should expect to receive your order within 3-5 business days when choosing our flat rate shipping. Western
Australia, N.T and rural areas can take up to 10 business days.
We provide free standard shipping on orders over $50 AUD
EXPRESS SHIPPING
Express shipping costs are calculated at checkout.
You should expect to receive your order within 1-2 business days. WA, N.T and rural areas can take 2-4 business days.
INTERNATIONAL SHIPPING
Domestic shipping costs are calculated at checkout. You should expect to receive your order within 5-7 business
days.
We provide free standard shipping on international orders over $100 AUD
Duties and taxes are the responsibility of the recipient and may or may not be applicable depending on the country you
are ordering from. Erbista does not have a responsibility to cover these costs if they incur.
BACKORDER
If you purchase a product that is on backorder any other products within that order will also be placed on hold
until all products are available to be shipped out.
Returns
We stand by our products and their quality and we know that you will love them as
much as we do, however in the event that you are not happy with your product
the below outlines our returns, exchange and refund policy.
Our returns policy is only applicable to purchases made through our web store via
www.erbista.com
PAYMENT OPTIONS
We use Visa, Mastercard, American Express, Apple Pay, Google Pay, Eftpos, Shop Pay and Union Pay.
All of our payment options are 100% secure.
REFUNDS
To qualify for a refund;
- You must contact us within 30 days from purchase date
- The products must be returned to the Erbista returns address outlined below
at your own expense* - Returned products must contain no less than half of the items volume
*A refund will not include original shipping costs or return shipping costs unless
the product has been agreed on as faulty or not fit for purpose
If the 30 day period from receipt of purchase has passed and you wish to
request a refund, please email us to discuss.
Refunds will not be processed until the original items have been received by Erbista. A
confirmation email will be sent once the returns have been received.
EXCHANGE AND/OR CREDIT
To qualify for an exchange or credit;
- You must contact us within 30 days from purchase date to discuss
- The products must be returned to the Erbista returns address outlined below
at your own expense* - Returned products must contain no less than half of the items volume
*A refund will not include original shipping costs or return shipping costs unless
the product has been agreed on as faulty or not fit for purpose
To exchange a product you will be given a store credit to the same value as the
original purchase price (excluding original shipping costs). You will then be
able to use this credit to purchase an alternate item.
Unwanted gifts, change of mind or unused products do not qualify as reasons for exchange
or store credit
If the 30 day period from purchase has passed and you wish to request an exchange
or credit, please contact us directly to discuss.
Exchanges or credits will not be processed until the original items have been received by
Erbista. A confirmation email will be sent once the returns have been received.
DAMAGED OR FAULTY STOCK
As per Australian Consumer Law if your product arrives and is damaged or faulty in
a way that makes the product unusable please contact us within 30 days to
discuss the return of your products.
International Returns, Exchanges or Refunds
Any local taxes and duties that may have incurred when entering your country will
not be reimbursed by Erbista as these are managed and collected by the local government.
RETURN ADDRESS
C/O Erbista Returns
PO BOX 571, Balnarring, VIC, 3926
CONTACT US
Email us at hello@erbista.com and include your invoice/order number for our reference.