Shipping policy

Delivery Times

We aim to process and dispatch all online orders within 48 hours. Once your order is ready to send you will receive a confirmation email as well as a tracking number. Delivery times are based on orders placed between Mondays-Fridays. Orders placed on Saturday, Sundays and public holidays are processed on the following business day. Where a parcel is returned to us because of incorrect or incomplete address details there will bean additional postage charge of $6.95 applied to resend your parcel.

 

Domestic Shipping

Domestic shipping costs are calculated at checkout. You should expect to receive your order within 3-5 business days when choosing our flat rate shipping. Western Australia, N.T and rural areas can take up to 10 business days. We provide free standard shipping on orders over $50 AUD

 

Express Shipping

Express shipping costs are calculated at checkout. You should expect to receive your order within 1-2 business days. WA, N.T and rural areas can take 2-4 business days.

 

International Shipping

Domestic shipping costs are calculated at checkout. You should expect to receive your order within 5-7 business days. We provide free standard shipping on international orders over $100 AUD. Duties and taxes are the responsibility of the recipient and may or may not be applicable depending on the country you are ordering from. Erbista does not have a responsibility to cover these costs if they incur. 

 

Backorder

If you purchase a product that is on backorder any other products within that order will also be placed on hold until all products are available to be shipped out.